Private medical insurance
Details of the 2023 annual enrolment benefit are being finalised with the provider and will be updated here soon.
Colleagues will be able to sign up to private medical insurance during the scheme window.
If you are an existing member of the private medical insurance scheme you will receive a separate email about changes that may impact you.
Please refer to the MyBenefits Terms and Conditions.
This is a core benefit for certain roles. Click here for more information.
Details of the 2023 annual enrolment benefit are being finalised with the provider and will be updated here soon.
- Help protect you and your family with cover for a range of treatments for acute conditions
- 24/7 access to expert advice
- Digital GP service with unlimited access to GP video consultations
- Options for cancer treatments
- 24/7 stress counselling helpline
- Join during the annual window (in September) or within 2 months of starting at NTU
- Payment spread over 12 months
- Add your family
Please refer to the MyBenefits Terms and Conditions.
This is a core benefit for certain roles. Click here for more information.
Details of the 2023 annual enrolment benefit are being finalised with the provider and will be updated here soon.
How and when can I join?
| Colleague type | Enrolment window | When we process your request | Benefit effective date | How to join |
|---|---|---|---|---|
| Annual enrolment (existing colleagues) | Open annually in September | Enrolment window announced in August | 1st October | Complete the benefit selection form by clicking 'Join' on the benefit page |
| New to NTU | Join any time within the first two months of joining NTU |
1st of each month
e.g. we’ll process your benefit selection form on 1st November if we receive it by then, but if you submit a request on 2nd November, we’ll process it on 1st December. |
Your benefit will start from the 1st of the month following enrolment
(e.g. requests received by 1st November will be valid from 1st December with salary deductions commencing from December’s pay). |
Complete the benefit selection form by clicking 'Join' on the benefit page |
Information for existing scheme members:
Important information about your cover
Cover does not apply to accident and emergency treatment.
The cover operates on a moratorium basis which means any pre-existing medical conditions in the five years prior to taking out the cover will be covered once free from medication, treatment, diagnostic tests, or advice for the condition for two continuous years after cover starts.
How do I make a claim?
If you’re unwell with back, neck, muscle or joint pain, call the customer service helpline. When you call the customer service helpline, you’ll need your policy number and details of your symptoms and when they started. The team will assess your claim and arrange an assessment if eligible.
If you’re feeling unwell with anything else, see your GP and receive a referral. Then call the customer service helpline. When you call the customer service helpline, you’ll need your policy number, details of your condition, full name and location of your recommended specialist and information about your treatment. The team will assess your claim and if eligible, you can then access diagnosis, treatment or surgery.
What if I forget to contact the customer service helpline before continuing with treatment?
If you don’t contact the customer service helpline and continue with any recommended diagnostics or treatment, you may have to pay the costs for these services if they aren’t covered by your healthcare policy.
Can I purchase this for my spouse / partner or children?
Complete the details for your spouse / partner and children on the benefit selection form. You can add your family members at the same time as you select this benefit for yourself or during the enrolment window which is open each year in September.
Can I cancel or amend my cover?
Complete and submit a benefit selection form to cancel or amend your private medical insurance. Due to the nature of this benefit, cancellation or amendment is only possible if you experience a life event (see examples below), or at the end of the policy year during the annual enrolment window in September.
Life events include:
- Birth or adoption of child
- Marriage or civil partnership
- Divorce or dissolution of civil partnership
- Death of spouse, partner, or dependent child
What happens if I leave before the end of the benefit year?
Your cover will remain in place until the last day of the month in which you leave.
Please view the Policy documents for further information and contact Brunsdon, our insurance broker, on 01452 623645 if you require further information prior to selecting this benefit.
If you are an existing scheme member with queries about a claim or wishing to make a new claim contact Aviva direct on 0800 158 3333. Please have to hand your policy number, which is detailed in your member documentation, and your company name.