Trent Barton Mango
Update - September 2021
Please note Mango cards have now been replaced with the Mango App, for further details, please click here.
For existing Mango Card holders, please note Mango cards are no longer accepted on trams. For further details, visit the Trent Barton website.
Please note Mango cards have now been replaced with the Mango App, for further details, please click here.
Payment
For existing Mango card holders the cost is spread over 12 monthly instalments deducted from your net pay. You can calculate the amount of your monthly instalments by dividing the amount you load onto your Mango card by 12 (months). If you wish to add additional money to your Mango card during this 12 months period this can be done via your on-line Mango account, with a debit card. When your 12 months travel period is due to expire we will contact you requesting you submit a further benefit selection form, confirming the new amount you wish to load onto your Mango card, if you wish to continue using it.
Cancellation
Due to the nature of the Mango card cancellation is not possible, and it will remain valid until all money loaded onto it has been used.
Leaving NTU
You must notify us by completing an online benefit selection form. You can continue to use your Mango card until all money loaded onto it has been used. We will deduct any outstanding balance owed by you from your final net pay, however, where this is not possible you will receive an invoice for the outstanding amount.
Lost, Stolen or Damaged Cards
If your card is lost or stolen you must contact Trent Barton immediately on 01773 712265 and a replacement card will be issued at a cost of £3, payable by you. Your previous card will be invalidated at midnight on the day that the loss or damage is reported, and any remaining balance will be transferred to your new card.
Please email customerservices@trentbarton.co.uk or call Trent Barton on 01773 712265 with specific travel related queries.
If you have any questions about buying or cancelling your Saver card please contact us. All specific travel related questions should be directed to Trent Barton.
You can save money in a variety of different ways:
- 10% off all single adult fares on Trent Barton buses.
- You’ll never pay more than £30 for a week’s travel on Trent Barton buses no matter how often you travel, as weekly travel costs are capped at £30.
- When you hit the £30 weekly cap you will receive £5 credited back to your Mango card.
- The maximum amount you will be charged for your travel costs on Trent Barton buses over a 28 days period is capped at £95.
- You will receive discounts in a variety of shops, restaurants, hair and beauty salons and entertainment venues by showing your Mango card (further details can be found on the Mango Moments area of the Trent Barton website)